3dsky Privacy Policy

Last updated: November 2025

Who We Are

3dsky operates the online gaming platform at 3dsky.lat. When you create an account, make a deposit, or simply browse our site, you interact with our systems and share certain information with us. This policy explains what that information is, why we need it, and what we do with it.

3dsky acts as the data controller for all personal information collected through this website and the 3dsky mobile app. If you have questions about how your data is used, the contact section at the bottom of this page tells you how to reach us directly.

Information We Collect

Account Registration

When you open a 3dsky account, we ask for your full name, date of birth, mobile number, and a password. We require a valid mobile number because it is used for account verification and secure login codes.

Identity Verification (KYC)

Before you can make your first withdrawal, 3dsky must verify your identity. We accept a National ID Card (NID), Passport, or Driving Licence. You will be asked to upload a clear photo of the document and, in some cases, a selfie holding it. This information is handled under our KYC process and reviewed within 6 hours.

Financial Information

We record your deposit and withdrawal transactions. This includes the payment method used (such as bKash, Nagad, Rocket, Upay, or Bank Transfer), transaction amounts in BDT, and timestamps. We do not store your full mobile banking PIN or bank account password.

Device and Usage Data

Our servers automatically log your IP address, browser type, device model, operating system version, and the pages you visit on 3dsky. This helps us detect fraud, fix technical issues, and understand how players use the platform.

Communications

If you contact our 24/7 live chat support, we keep a record of that conversation. This lets us follow up on unresolved issues and improve our support quality over time.

Why We Collect It

We use your information for the following purposes:

• Running your account — login, deposits, withdrawals, bonus crediting, and VIP tier tracking.
• Legal compliance — identity checks (KYC), anti-money-laundering (AML) screening, and age verification to prevent under-18 access.
• Fraud prevention — detecting unusual login locations, duplicate accounts, and suspicious transaction patterns.
• Responsible gaming — monitoring play patterns so we can offer self-exclusion or limit tools when needed.
• Customer support — resolving disputes, answering queries, and processing refund requests.
• Service improvement — understanding which games and features players use most, then acting on that feedback.
• Marketing (opt-in only) — sending bonus offers or match-day promotions by SMS or notification, only if you have agreed to receive them. You can opt out at any time from your account settings.

Storage and Security

3dsky stores personal data on secured servers protected by SSL encryption, firewalls, and access controls. Only staff who need your information to perform their duties can access it. KYC documents are stored in an isolated, encrypted environment separate from general account data.

Passwords are hashed using a modern one-way algorithm. Even 3dsky staff cannot read your password. If you forget it, you must reset it — we cannot retrieve the original.

Sharing Your Information

3dsky does not sell your personal data. We share it only in the following limited circumstances:

• Payment processors — to complete deposits and withdrawals through bKash, Nagad, Rocket, Upay, or Bank Transfer. Each processor has its own privacy terms.
• Game providers — Pragmatic Play, Ezugi, Habanero, FA Chai, Red Tiger, and JILI receive anonymised session data to deliver games. They do not receive your name or financial details.
• Legal and regulatory authorities — if required by a valid legal order or to investigate suspected fraud or money laundering.
• Technical service providers — hosting, analytics, and security vendors who operate under strict data processing agreements with us.

Any third party that receives your data is contractually required to protect it and use it only for the agreed purpose.

Cookies and Tracking

3dsky uses cookies and similar technologies to keep you logged in, remember your preferences, and measure site performance. We use the following types:

• Essential cookies — required for the platform to function. You cannot opt out of these.
• Analytics cookies — help us understand traffic patterns and game popularity. The data is aggregated and not tied to your name.
• Marketing cookies — used only if you have consented, to show relevant promotions.

You can manage cookie preferences in your browser settings. Disabling analytics or marketing cookies does not affect your ability to play or withdraw.

Your Rights

You have the following rights over your personal data held by 3dsky:

• Access — request a copy of the data we hold about you.
• Correction — ask us to fix inaccurate or incomplete information.
• Deletion — request that we delete your data, subject to legal retention obligations (see below).
• Restriction — ask us to pause processing while you dispute accuracy.
• Portability — receive your account data in a commonly used format.
• Objection — object to processing for direct marketing at any time.

To exercise any of these rights, contact us through the 24/7 live chat. We will respond within 30 days. Identity verification may be required before we action a request.

Keeping Your Data

3dsky keeps your account data for as long as your account is active. If you close your account, we retain transaction records and KYC documents for a minimum of five years to comply with financial regulations. After that period, data is securely deleted or anonymised.

Chat support logs are kept for 24 months. Device and usage logs are kept for 12 months and then automatically purged.

Players Under 18

3dsky is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If we discover that a minor has created an account, it will be closed immediately and any funds returned. If you believe a minor is using this platform, please contact us through live chat.

When This Policy Changes

3dsky may update this Privacy Policy from time to time. When we make significant changes, we will post a notice on the site and update the "Last updated" date at the top of this page. Continued use of 3dsky after changes are posted means you accept the revised policy. We recommend checking this page periodically.

Contact and Complaints

For any questions about this policy or how 3dsky handles your data, reach us through our 24/7 live chat available on every page of the site. Live chat is the fastest way to get a response.

If you are not satisfied with our response to a data complaint, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.